Flowserve Corporation Director, Organization Change Management in IRVING, Texas
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.
The Transformation Office Organizational Change Management (OCM) Director plays a cornerstone role in the Transformation Office (TO) and is responsible for leading Flowserve 2.0 change management strategy, assessing change readiness, monitoring and improving change adoption and supporting the design, development and delivery of training programs that drive improved business outcomes and organizational health for Flowserve.
The OCM Director is a disciplined change management enthusiast with an innovative approach to creating change management strategies, communications, plans and actions in order to maximize the value delivery of Flowserve 2.0.
Nature and Scope:
Serves as a trusted strategic partner to CEO, CTO, Workstream Sponsors, Workstream Leaders, Initiative Owners and senior leadership across the organization
Collaborates with Corporate Communications to create and sustain a drumbeat of regular communications so that all associates understand the plans and progress of the Transformation
Applies a structured methodology and leads change management activities for the Transformation office
Develops plans in collaboration with Global Workstream Leaders and Initiative Owners to translate business challenges and objectives into Training and Communication objectives and action plans that ensure the organization is capable of anticipating and adopting Flowserve 2.0 Transformation changes.
Manages a team of 2 direct reports and leads the global change network
Serves as an enterprise-minded Flowserve 2.0 Change Leader
- Leads by example and role-models Flowserve’s values of People, Integrity, Ownership, Safety, Innovation and Excellence
Works with Executive Team, Corporate Communications and Workstream Sponsors to deliver Transformation communications
Prepares regular Transformation communications including weekly CTO email, videos, web content, newsletters, etc. to the enterprise so all understand the plans and progress of the Transformation
Advises leaders on the best forms of communication to reinforce the Transformation goals
Supports roadshows, town halls, site meetings and other communication channels for the Transformation
Establishes a two-way communication processes for our employees so they can submit interests and issues, ask questions, and provide feedback on the Transformation.
Supports the creation and ongoing management of the Flowserve 2.0 Transformation microsite and content
Supports leaders in creating Change Stories at all levels of the organization
Coordinates the development of the Change Stories that cascade from the CEO down to the front line
Coaches leaders on the development and delivery of Change Stories
Captures Change Stories for the intranet and internal social media
Acts as a lead change agent for the Transformation
Shares key messages on the front lines of the Transformation, provides feedback to others who do the same and reviews and provides input on all key messages related to the Transformation
Promotes and supports key reward and recognition efforts across the organization
Understands how communication and training will improve the overall organizational health
Works closely with Workstream Leads to support communications as a tool of organizational health improvement
Anticipates the evolution of the organization’s training needs, competencies and knowledge to ensure employees are capable of supporting the Flowserve 2.0 transformation
Defines Change Management standards and tools
Leverages industry best practices (e.g. McKinsey) to define Flowserve Change management standards to be used on Transformation programs, initiatives and projects Leverages Flowserve Change management methodology and framework to apply a structured change management approach for the people / organizational health side change
In partnership with Corporate Communications, creates standard Transformation communication templates and tools to be leveraged across the program.
EDUCATION: Bachelor's degree is required, advanced degree a plus.
Minimum 10 years of experience related to successful delivery of global Change Management programs in the disciplines of change management methodology, stakeholder engagement, sponsorship alignment, marketing or communication, training/performance support or organizational readiness
Strong OCM insight with a full appreciation of how organizational health can enable positive business outcomes
A strong understanding of how people go through a change and the change process
Acute business acumen and understanding of organizational issues and challenges.
Experience and knowledge of change management principles, methodologies and tools
Proven ability to work creatively and analytically in a problem-solving environment
Exceptional presentation, oral and written communication skills, including meeting and workshop facilitation experience
Excellent relationship management, team-building, problem-solving, and conflict resolution skills
Exceptional enthusiasm, positive energy and motivation
Excellent skills in the area of leading teams, coaching, motivation and communication
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Able to work effectively at all levels in an organization
Experience with large-scale organizational change efforts
Experience delivering training on a global scale.
Deep understanding of practices in communication, including producing content for different channels (web, in-person, written, video, internal social media, etc.)
Proven project management experience in communications, including the ability to deliver under tight timelines
Demonstrated ability to lead geographically dispersed teams with culturally diverse membership
Flexibility and ability to anticipate change and respond to Transformation Office needs and priorities with agility
Change management certification or designation a plus
Job Posting/Business Card Title:
Director, Organization Change Management
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Primary Posting Location:
IRVING, Texas US
United States of America
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