Flowserve Corporation Sales Support Representative in Haywards Heath, United Kingdom

Company Overview:

Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.

Position Description:

To provide an initial point of contact for customers and to maintain a proactive flow of information to them throughout the order process by providing:

  • Technical information supplied by other departments

  • Information regarding deliveries

  • Answers to general and progress enquires

  • Selected customer progress reports to agreed weekly deadline

Proactive support to reduce the need for repeat queries

Advising customers of purchasing and manufacturing delays and related impact on orders

Processing:

  • Purchase orders and sending order acknowledgements

  • Changes to open orders

  • Changes to shipments

To contribute to ensuring that all customer orders are shipped in a timely and efficient manner by working closely with the planning team

Review improvements requested on acknowledged delivery dates

Expedite shortages with the planning and production control, purchasing & manufacturing teams

Informing customers of supplier delivery delays and their recovery dates on specific sales orders

Formulate delivery lead time quotations requested by sales

Full ownership of sales order enquires from production to delivery at customer premises, including investigating SAP documentation flow and providing proof of delivery where required.

Position Requirements:

  • Strong background in service delivery who’s passionate about providing an exceptional

  • customer experience

  • The ability to communicate effectively; both verbally and in writing

  • Willingness to work as part of a team in meeting daily demands and department objectives

  • Computer literacy with advanced knowledge of Microsoft Excel.

Preferences:

  • Degree in Science or Engineering

  • Knowledge of or experience with SAP

Job Posting/Business Card Title:

Sales Support Representative

Percentage of Approximate Travel Required:

0%

Primary Posting Location:

Haywards Heath, GB

Job Posting Category:

Administration

Employment Type:

Full time

Relocation Eligible:

Yes

Country:

Great Britain

Auto req ID:

41858BR

41858BR