Flowserve Corporation Customer Service Manager in Aberdeen, United Kingdom
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.
To lead the Customer Services function in achieving operating sales targets every month, whilst promoting a safe and ethical facility, driving continuous improvement and delivering high levels of quality and customer service.
o Supporting the Aberdeen QRC to deliver projects to the customers and the QRCs expectations of Quality, On Time Delivery and Budget.
o Manage the Customer Services Function: plan project activities and meet monthly sales and performance targets providing day to day management to a group of around 10 people including Project Management, Contract Management, Procurement, Expediting and Workshop activities.
o Drive the Business: Partner with local customer services teams to achieve or exceed the business plan as required, including direct responsibility over managing facility maintenance, R&D activities, site services, stock control, absorption and other activities as assigned with a continuous and uncompromising focus on quality and on time delivery.
o Run a Safe and Ethical Facility: Establish / maintain controls that achieve or exceed regulatory health and safety standards, meeting import / export requirements and operating in manner that aligns to Flowserve’s ethical guidelines.
o Support the Talent Cycle: Partner with local HR in ensuring that current and future staffing levels are appropriate based on business conditions, creating a work environment in which employees are proud to work, selecting talent appropriately, driving efforts that seek to increase employee engagement, appropriately differentiating talent based on observed performance and skill, providing relevant development opportunities for employees, ensuring that local leadership continuity is intact over time and minimizing retention risk of critical knowledge or personnel.
o Be a Leader: Maintain positive employee relations within the facility by acting as an inspiring leader & role model, setting direction and communicating to the site personnel in terms of business opportunity and performance, cascading goals that seek to align an individual’s efforts to that of the larger operation’s objectives, providing feedback and coaching to direct reports and line-level leaders and recognizing the contributions of others to business success.
o Work in partnership with the Newcastle QRC Customer Services Manager to support Flowserve deliverables
o Preferred:- Degree Calibre, Preferably with in Engineering or equivalent experience
o Minimum 5 years work experience managing projects and/or functions
o Management qualification desirable such as DMS or MBA
o Minimum 5 years manufacturing management experience required
o People management experience
o Working in a corporate environment with responsibility over assigned targets
o Experience in the pump industry preferred
o Leading complex and multiple projects
Job Posting/Business Card Title:
Customer Service Manager
Percentage of Approximate Travel Required:
Primary Posting Location:
Job Posting Category:
Auto req ID:
Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access www.flowserve.jobs as result of your disability. You can request a reasonable accommodation by sending an e-mail to firstname.lastname@example.org. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.